Refund policy

Returns and exchanges

Every Amen Supply item is made to order just for you, so we can’t accept returns or exchanges for the wrong size, color preference or a change of mind. Please check the size guide and product details before you order.

Order cancellations

Orders may be canceled before production begins. Once an order has entered production, it can no longer be canceled. If you need to cancel an order, please email roger@amensupply.com as soon as possible with your order number. We'll do our best to accommodate your request.

Damaged, defective or incorrect items

If your item arrives damaged, defective, misprinted or incorrect, email roger@amensupply.com within 30 days of delivery with your order number, a short description of the issue and clear photos. Eligible items are replaced or refunded at no cost to you. Customers are not required to return damaged, defective, or incorrect items.

Lost packages

If your package doesn’t arrive, contact us within 30 days of the estimated delivery date so we can look into it.

Non-returnable items

Sale items, gift cards, and orders placed with the wrong size or color are non-returnable, except where required by law. Sale items that arrive damaged, defective, or incorrect are still eligible for a replacement or refund.

Refunds

Approved refunds go back to your original payment method and can take up to 10 business days to appear, depending on your bank or payment provider.

Nothing in this policy limits your rights under applicable consumer protection laws.